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How do I renew or change my subscription?

Log in to your account area to renew or change your plan. Your access is extended instantly once payment is confirmed.

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A practical guide to decide with confidence
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Renewing and changing your subscription is straightforward from your Lujo Vision account area, accessible 24/7 from our website.

To renew your subscription:

  1. Log in to your account with your credentials.
  2. Go to the ‘My Subscription’ section.
  3. Select the desired duration and confirm payment.
  4. Your access is extended immediately, without interruption.

To change your plan (for example, going from 1 screen to 3 screens, or from a monthly to an annual subscription), follow the same process and select the new offer. Any price difference may be applied as credit to your account under the applicable terms.

You will receive a confirmation email with each renewal.

A practical guide to decide with confidence

A practical guide to decide with confidence

Confidence before activation

Before choosing a plan, always check the duration, number of screens and compatibility with your devices. A good setup starts with a simple decision: where you will watch, how many people will use the service and which app is already installed. This reduces friction and helps you start with a more stable experience from the first day.

Real compatibility

The service can work on Smart TV, Android TV, boxes, smartphones, tablets and computers, but each device may require a different app. If you already use IBO Player, Bob Player, Smarters, TiviMate or another compatible IPTV app, it is better to confirm access details and installation steps before activation.

Activation and guidance

After confirming the order, activation should stay simple and well guided. Keep your access details, follow the setup guide and test your main device first. If something does not load correctly, the usual checks are the connection, the app being used or the playlist format before changing plan.

A steadier daily experience

For smoother viewing, use a stable connection, avoid overloaded apps and keep your app updated. It is also useful to organize favorites, review the EPG when available and use Ethernet on TVs or boxes when you want maximum stability during live events.

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Before choosing, check these points

Every home watches content differently. A FAQ should not only answer with a quick sentence: it should also help you understand which decision to make, what to prepare before purchase and how to avoid problems after activation.

If you watch as a family, confirm the number of screens you need. One screen works for individual use, while two, three or more screens are better when several devices are connected at home.

If your priority is live events or high quality content, use a stable connection and a trusted app. Stability depends on the service, but also on the device, local network and the way the playlist is loaded.

If you are unsure, contact support before payment. It is better to confirm your TV model, installed app and country of use than to fix a setup later. A well guided purchase creates a calmer experience.

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